Shipping Policy

Thank you for choosing Aesthetic DFW Dog House for your luxury pet needs! We’re committed to ensuring your high-quality dog house arrives safely and promptly. Here’s everything you need to know about our shipping process.

Order Processing

  • Processing Time: Orders are typically processed within 3 business days of purchase. This may take longer during peak seasons or holidays.

  • Order Confirmation: You’ll receive an email confirmation with your order details shortly after placing your order.

  • Tracking Information: Once your order has been shipped, we’ll send a second email with tracking information so you can monitor its progress.

Shipping Methods and Rates

We partner with reliable carriers to ensure your dog house is handled with care.

  • Standard Shipping: Shipping rates are calculated based on the size, weight, and destination of your order. You can see the final shipping cost at checkout before you complete your purchase.

  • Free Shipping: We offer free shipping in Canada and US on select items or orders over $350 USD. Keep an eye on our website for these offers!

 

Estimated Delivery Times

 

  • Domestic (U.S.): Standard delivery typically takes 2 business days after the order has been shipped.

  • International: At this time, we only ship within the United States, Canada and Australia. We hope to expand our shipping capabilities in the future.

Please note that these are estimates, and actual delivery times may vary due to carrier delays or other unforeseen circumstances.

Damaged or Lost Packages

  • Damaged Items: In the unlikely event that your dog house arrives damaged, please contact us immediately at info@aestheticdfwdoghous.com within 48 hours of delivery. Include your order number and photos of the damaged item and its packaging. We will work with you to arrange a replacement or refund.

  • Lost Packages: If your tracking information shows that your package was delivered, but you haven’t received it, please check with your neighbors or your local post office. If you still can’t locate it, contact us, and we’ll help you file a claim with the shipping carrier.

Shipping Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses due to the size and nature of our products.

  • We’re unable to ship to multiple addresses in a single order. If you need to ship to more than one location, please place a separate order for each address.

Customer Support

If you have any questions about our shipping policy or your order, please don’t hesitate to contact our customer service team at info@aestheticdfwdoghouse.com. We’re here to help!